![]() Signs of the company’s shakiness appeared shortly before the Thanksgiving holidays: In addition to withdrawing from several other airports, SuperShuttle suspended its operations at LAX because of an issue with insurance. “In honor of the death of SuperShuttle, on your way home tonight make a random stop at 7 different addresses before finally heading home,” Twitter user joked. ![]() Other travelers at the airport similarly said they appreciated SuperShuttle’s comparatively low prices and the fact that a large family plus luggage could fit into the van.īut the vans’ high capacity also can mean inconveniently long, winding trips as riders are dropped off one by one. Asked what he’d do without SuperShuttle, Tuncay said: “Maybe I’ll have to start renting a car.” Tuncay said that for rides between LAX and Fontana, he used to rely on a taxi driver he’d befriended - until that driver’s fare rose to $500 for a round trip. The 45-year-old said he has enjoyed reserving a ride in advance and knowing the price far ahead of time - benefits that Uber and Lyft don’t provide. Merih Tuncay, waiting to be picked up at LAX on Thursday, said he has been a loyal SuperShuttle customer for the last five years as he splits his time between his homes in Turkey and Fontana. Customer service representative Ricky Heredia, who is stationed at the airport to help travelers connect with their rides, said he learned about the shutdown shortly before his lunch break Thursday: His manager handed him a letter saying his job would end Dec. SuperShuttle is also laying off employees. But two SuperShuttle reservations agents reached by telephone confirmed that the company was going out of business, as did a company executive who was not authorized to speak publicly. SuperShuttle executives could not be reached for official comment. 31.Īttempts to reach Mark Friedman, identified as general manager in the letter’s signature line, were unsuccessful Thursday. In recent weeks it has pulled out of airports serving many cities, including Burbank, Sacramento, Phoenix, Baltimore and Minneapolis.Ī Tuesday letter from the company to a Los Angeles-area franchisee, obtained by The Times, says: “SuperShuttle plans to honor all reservations and walk-up requests for service” through Dec. The company - which was founded in 1983 to serve LAX and expanded nationwide as well as to Latin America, Canada, Europe and Asia - has been plagued by competition from Uber and Lyft. SuperShuttle, the shared van ride that has served passengers heading to and from airports around the world, including Los Angeles International Airport, will cease operations at the end of the year.
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